| My Travel Assistant / Reise-Schutz-Manager |  |
 |
DR-WALTER GmbH
Eisenerzstraße 34
53819 Neunkirchen-Seelscheid
Germany
Phone +49 (0) 2247 9194 -0
Fax +49 (0) 2247 9194 -40
info(at)dr-walter.com
www.dr-walter.com
Managing Director:
Dipl.-Kfm. Reinhard Bellinghausen
Commercial register:
Siegburg HRB 4701
USt.-Id-Nr.: DE 212252105
Bank details:
Postbank Köln
IBAN: DE03 3701 0050 0212 0765 00
BIC: PBNKDEFF
DR-WALTER GmbH has received the permission to act as an insurance agent from the competent Chamber of Industry and Commerce (IHK Bonn/Rhein-Sieg) pursuant to § 34d par. 1 Industrial Code (Gewerbeordnung).
Competent authority: IHK Bonn/Rhein-Sieg, Bonner Talweg 17, 53113 Bonn, T +49 (0) 228 2284 -0, F +49 (0) 228 2284 -170, info@bonn.ihk.de, www.ihk-bonn.de, of which we are a member.
DR-WALTER GmbH is registered in the Register of Insurance Brokers (Versicherungsvermittlerregister) under number D-QAMW-L7NVQ-57. This entry can be reviewed online at www.vermittlerregister.info or in the Register of Insurance Brokers (Versicherungsvermittlerregister) at Deutscher Industrie- und Handelskammertag (DIHK) e. V., Breite Straße 29, 10178 Berlin, T +49 (0) 30 20 308 -0, F +49 (0) 30 20 308 -1000.
The respective professional regulations can be found and downloaded at www.gesetze-im-internet.de, a homepage run by the German Federal Ministry of Justice together with juris GmbH.
DR-WALTER GmbH has no direct or indirect interest of more than 10 % in voting rights or capital of any insurance company. No insurance company or parent company of an insurance company has a direct or indirect interest of more than 10 % in voting rights or capital of Dr. Walter GmbH.
Unless otherwise agreed, our insurance policies are governed by German Law.
The complaint management of Dr. Walter GmbH is based on the Report on Best Practices by Insurance Undertakings in handling complaints (https://www.dr-walter.com/fileadmin/data/Multimedia/EIOPA_Best_Practices_Report_complaints-handling_by_Insurance_Undertakings.pdf) of EIOPA (European Insurance and Occupational Pensions Authority).
You have the possibility to contact for complaint the respective departments, the complaint manager (karnstedt-panienka(at)dr-walter.com).
In case of appeal, the responsible supervisory authority is the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, Bereich Versicherungen, Graurheindorfer Str. 108, 53117 Bonn). In case of appeal, you are furthermore entitled to apply to an extra-judicial arbitrator:
Versicherungsombudsmann e. V., Postfach 08 06 32, 10006 Berlin, www.versicherungsombudsmann.de (insurance ombudsman)
Ombudsmann Private Kranken- und Pflegeversicherung, Postfach 06 02 22, 10052 Berlin, www.pkv-ombudsmann.de (ombudsman for private health and long-term care insurance)
The European commission offers a platform for online dispute settlement. The platform can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
The contents published on this website are subject to German copyright law. Documents, graphics, software and source codes, which form part of this website and can be downloaded from this server are copyright of DR-WALTER GmbH. Unless stated otherwise, the use, reproduction and forwarding of such documents, graphics and software requires the written approval of DR-WALTER GmbH. If any of the content on this website is not produced by DR-WALTER GmbH, the respective copyright of third parties is acknowledged and labeled as such. Please inform us immediately, if you nevertheless become aware of any copyright infringement. Should we become aware of infringements of the law, we shall remove such contents without delay.
Copyright © 2025 DR-WALTER GmbH. All rights reserved. Responsible for the contents: DR-WALTER GmbH, Eisenerzstraße 34, 53819 Neunkirchen-Seelscheid
This website contains references to product and company names of other companies. The used terms are trademarks and/or registered trademarks of the respective companies.
DR-WALTER GmbH makes every effort to maintain the accuracy of content on this website and continuously updates such content. However, we cannot guarantee that the information will be accurate, complete or current at all times. DR-WALTER GmbH is responsible for its own content on this website according to current laws. However, we are under no general obligation to monitor or control sent or stored external information or actively to seek facts or circumstances indicating illegal activity. Any obligation to remove or disable access to information remains unaffected by this. A respective liability, however, is only possible from the time we become aware of a specific infringement. Should we become aware of infringements of the law, we shall remove such contents without delay.
Our offer contains links to external, third party websites. We hereby expressly dissociate ourselves from any and all content of such pages since we have no influence on their contents. The operators of the linked pages are responsible for their contents. The linked pages were checked at the time of linking for any possible infringements of the law. No illegal contents were detectable at the time of linking. Should we become aware of infringements of the law, we shall remove such links without delay.
We attach great importance to your privacy and the security of your personal data. We guarantee to keep your data strictly confidential and that they will not be passed on to any unauthorized third party. Our behavior and programs are in accordance with the Federal Data Protection Act and other specific regulations concerning internet data protection. We collect and use your personal data, given to us with your consent by using our internet services, and forward them to the involved brokers and insurance companies. The collected data are subject to comprehensive security measures which shall prevent any unauthorized access and improper use.
In order to improve our websites, we only collect statistical information from the protocol data. No user profiles will be set up. We will inform you in case of any further use of your personal data and request your explicit consent. If your personal data were stored due to your use of our internet services, you are entitled to be informed about such data free of charge. You are further entitled to correct wrong data as well as to block and delete data.
A cookie is a small text file that is sent to your computer via your web browser in order to be stored on your computer and adjust the information on our website to your needs. You can edit your browser in order to either block cookies or inform you if a server tries to send you a cookie. You can then decide to accept or deny the cookie. This ensures that your privacy is protected.
These privacy policy and data protection terms are adjusted and enhanced according to the latest developments in the areas of data protection and security technology.